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5 Things To Consider When Using Social Media For Customer Service

5 Things To Consider When Using Social Media For Customer Service

Resolving customer service issues on social media can be tricky and intimidating, but sometimes you still have to do it. Companies that aren’t afraid to respond to customer queries online are perceived as more honest and transparent. Being helpful and respectful to your customers while solving problems in the public eye of social media shows …

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6 Must Knows Before Responding to Negative Online Reviews

6 Must Knows Before Responding to Negative Online Reviews

When you get a negative review, it can be beyond tempting to immediately respond with something bitter back. No one likes hearing negative comments about their company, especially if they’re not accurate or written out of hate. Even so, no matter what, you must understand these six things before responding. 1. Wait Just like mentioned …

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Most Important People Skills Needed for a Thriving Remote Culture

People skills are important for everyone, even remotely. It may sound a bit odd considering you’re not actually face to face with people when you’re working remotely, but that makes people skills even more important. To communicate well enough to thrive remotely there are some people skills you might need to work on… Celebrate People’s …

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