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Resolving customer service issues on social media can be tricky and intimidating, but sometimes you still have to do it. Companies that aren’t afraid to respond to customer queries online are perceived as more honest and transparent. Being helpful and respectful to your customers while solving problems in the public eye of social media shows …
5 Things To Consider When Using Social Media For Customer Service Read More »
With the constant consumer growth on social media, it’s becoming more and more difficult to stand out. Having a strong online presence means that you are in the minds of your customers even when they aren’t online or signed into an app. It means that you’re remembered. Who doesn’t want that from their social media? …
Being in social media means being both critic and creator, and when it comes to largely, celebrated days of occasion, it only compounds. As a queer person, I dread Pride month, especially from a social media aspect. I don’t know about you, but the pinkwashing “Hi Gay” attitude from corporate America is too much. The …
A Guide to Pride: From A Queer Social Media Expert Read More »
You may be wondering why a social media company would recommend having a website. Facebook and Instagram are good enough, right? Wrong. Although social media is extremely important, having a solid website is like the backbone of any social campaign. It’s where all your social media profiles point to. It’s the core of your campaign. …
Understanding proper keyword strategy for your public-facing website is a vitally important step for building organic traffic. If you have recently gone live with a new website, or if you are looking to improve traffic for your existing website, this article will be of use! This article is here to help you understand the theory …
Keyword Strategy & Selection For Public Facing Websites Read More »
When you get a negative review, it can be beyond tempting to immediately respond with something bitter back. No one likes hearing negative comments about their company, especially if they’re not accurate or written out of hate. Even so, no matter what, you must understand these six things before responding. 1. Wait Just like mentioned …
6 Must Knows Before Responding to Negative Online Reviews Read More »
Being able to work from home, or wherever you want, has become more common and essential than ever in the recent year and a half. The concept of working from home sounded like a dream job, that was until you actually had to give it a try. Waking up in the morning and starting your …
Working From Home Or Remotely: 5 Tips To Get S*** Done Read More »
A lot of jobs have switched to being done remotely in the past year while some companies (like us!) have been remote for much longer. Regardless of why your company is working remotely, there are some digital tools out there that are useful for every remote company. Here are some of the best! Slack This …
People skills are important for everyone, even remotely. It may sound a bit odd considering you’re not actually face to face with people when you’re working remotely, but that makes people skills even more important. To communicate well enough to thrive remotely there are some people skills you might need to work on… Celebrate People’s …
Most Important People Skills Needed for a Thriving Remote Culture Read More »
Setting goals is essential to finding success in anything, be it work, school, social media, or even home life. People set goals for all kinds of things, like how many new followers you want on Instagram by next month, or how much you want your business to increase by next year. Whatever that goal is, …
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